COVID-19 ASL videos
The CDC has produced a series of videos for the American Sign Language community on COVID-19.
At MountainStar Medical Group we remain focused on caring for our patients by providing high-quality healthcare services when you need them, even during these unprecedented times. We remain committed to addressing your healthcare needs in person, through virtual visits, or via communications through our secure patient portal.
The safety of our patients and visitors remains our top priority, so we have:
- Put CDC recommended protocols in place to ensure the highest level of coronavirus (COVID-19) prevention.
- Ensured we have necessary supplies and equipment, and staffing.
- Required that all persons in our practices wear masks at all times to protect the safety of our staff and patients.
- Instituted a rigorous screening process, so that any symptomatic patient who arrives can be properly masked and immediately isolated to protect our staff and patients.
- Followed the latest CDC guidelines for testing, which requires a physician assessment and order, and no tests are performed on-site.
Should I still come to my appointment?
Our clinics are open and seeing patients. Many of our providers are now offering telehealth visits, depending on the type of service needed. Please call us to discuss your visit type, and if necessary, we will also contact you with changes.
What about visitors at my appointments?
During this time, we ask that you limit accompanying visitors and attend your appointment alone. The only permitted exceptions will be a single caregiver for a minor patient, or for a patient with a disability or impairment warranting assistance. In some circumstances, if you must first use a main hospital entrance to access our office, you will also be subject to the hospital visitor policy, which may be extremely limited at this time.
What are the symptoms?
If you have a fever, new cough (within the last two weeks), shortness of breath, or flu-like symptoms, please call our office or send a message to your provider via the secure patient portal for guidance on your upcoming appointment.
What can I do to protect myself and others?
Public health officials recommend the following steps to help prevent the spread of respiratory viruses, including influenza and COVID-19:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue.
- Cover your mouth and nose with a cloth face cover when around others.
- Practice good hand hygiene by washing your hands often, using either soap and water or alcohol-based hand gel for at least 20 seconds.
- Clean and disinfect frequently touched objects and surfaces.
We are closely monitoring coronavirus in partnership with our local and state health departments, and the CDC.
You can access our secure patient portal, or the CDC’s Coronavirus Disease 2019 (COVID-19) hub to stay informed.